Refund policy

Refund Policy for Blossom Time

Effective Date: [March 6, 2026]

Order Cancellation: To qualify for a full refund, customers must request the cancellation of their orders at least 24 hours before the scheduled delivery date, due to our advanced courier reservation requirements. For order cancellations, please reach out to our customer service team at info@blossomtime.co.nz.

Same-Day Order Cancellation: Please note that same-day delivery orders are strictly non-refundable and cannot be cancelled once the order is placed. For any urgent inquiries, please reach out to our customer service team at info@blossomtime.co.nz.

Refund Eligibility:

·       Quality Issues: Refunds will be considered in the event of quality issues with the delivered product. Customers must notify us of any quality issues strictly within 1 hour of delivery, providing supporting evidence such as a clear photograph.

·       Non-Delivery: If the ordered items are not delivered, customers must notify us via phone call or email as soon as the expected delivery date has passed.

Refund Process:

·       Quality Issues: Customers should contact our customer service team at info@blossomtime.co.nz with their order number and details of the quality issue. We will review the request and, if necessary, process a refund.

·       Non-Delivery: Customers should contact our customer service team with their order number and details of the non-delivery at info@blossomtime.co.nz. We will investigate and process refunds as necessary.

Contact Information: For any refund-related concerns, please contact us at: Email: info@blossomtime.co.nz

Changes to Policy: We reserve the right to update our Refund Policy. Please check this page regularly for any changes. Thank you for choosing Blossom Time. Your satisfaction is our priority.